Refund policy
Returns & Refunds Policy
Returns
We want you to be happy with your order.
If you change your mind, you may request a return within 14 days of receiving your order.
To be eligible for a return, items must be:
- Unworn and unused
- In original condition
- Free from marks, odours or damage
- Returned with original tags (where applicable)
Customers are responsible for return postage costs unless the item is faulty or incorrect.
Faulty or Incorrect Items
If your item arrives:
- Damaged
- Faulty
- Incorrect
- Defective
Please contact us within 7 days of receiving your order with:
- Your order number
- Photos of the item
- A brief description of the issue
If approved, we will organise a replacement or refund at no additional cost.
Exchanges
We currently offer exchanges for:
- Size changes (subject to stock availability)
Customers are responsible for return shipping unless the item is faulty or incorrect.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Sports bras
- Bodysuits/Jumpsuits
- Sale items
- Gift cards
unless they are faulty or supplied incorrectly.
Print Placement
Due to the production process, slight variations in:
- Print placement
- Colour
- Garment sizing
may occur and are not considered manufacturing faults.
Refund Processing
Once your return has been received and inspected, approved refunds will be processed back to your original payment method within 5–10 business days.
Contact
For all return enquiries, please contact:
support@appareldivisionbyfsc.com.au
Please include your order number with all correspondence.